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User Acceptance Testing

User Acceptance Testing (UAT) was carried out with DeSIC administrative staff and a sample of student innovators, to confirm the system met real-world operational needs rather than just its written specification.

Method​

Participants performed key system tasks without assistance, then rated the system's usability, clarity, and overall satisfaction. Every task attempted during UAT was completed successfully.

What stood out to users​

Qualitative feedback converged on two features as the most impactful improvements over the previous manual process:

  • Notification grouping, which let administrators reach a whole cohort of users at once instead of messaging individuals.
  • Automated account creation on application approval, which removed a manual provisioning step that used to introduce delay and error.

Students, separately, called out dashboard visibility into their own incubation stage as a meaningful motivational factor — something the previous manual system had no equivalent for.

Why this matters​

UAT results are a useful check on the non-functional requirements around usability: the target of completing core tasks within 10 minutes without prior training held up in practice, not just on paper, since participants completed their assigned tasks unassisted.